PMO OF THE YEAR
processes. Delays and overspending were major problems.
“The last thing you want a project team to do is spend time determining, ‘How
do I do this?’” says Dave Conlon, PMP, director, program management office,
control systems division, Parker Aerospace, Irvine, California, USA.
To allow teams to concentrate on the “what”—the product and benefits to be
delivered by a project—the PMO focused on the “how,” standardizing processes,
tools and metrics across the organization. Early on, PMO leaders set their sights
on deploying earned value management (EVM) to identify performance shortcomings in the portfolio. They quickly realized EVM would have to wait until
the house was in order.
“After an evaluation of the organization’s maturity, I knew
that EVM wasn’t going to be possible right away,” Mr. Dras-
kovich says. “There were too many holes that we needed to fill
before it would be effective.”
The team turned to PMI’s A Guide to the Project Manage-
ment Body of Knowledge (PMBOK® Guide) for help identifying
ways to improve. The PMO implemented processes, tools and
training supporting resource-loaded scheduling, risk manage-
ment and the creation of work breakdown structures.
With a foundation in place that could generate meaningful project data, the PMO began rolling out EVM. The full
organization-wide rollout began in 2014, and EVM practices
continue to mature.
“Now accurate, reliable data comes together quickly, and it allows us to dissect the health of the project not only in the context of a program, but across the
portfolio of programs that we have at Parker,” Mr. Conlon says. This visibility into
project health drives accountability and reveals systemic problems. “Because of
our ability to look into projects with great granularity, we have a higher level of
accountability,” he says.
Armed with new insights into the health of initiatives, project and program
“The PMO has
emphasized not just
to the satisfaction
of our customers,
them in a profitable
—Barry Draskovich, PMP, Parker
Aerospace, Irvine, California, USA