The CHA project’s initial reliance on clinical input
might be unusual, however. Many healthcare IT
projects suffer from too little clinical input, according
to Susana Sasportes, PMP, former project manager at
South West London and St. George’s Mental Health
NHS (National Health Service) Trust, a provider of
mental health services in London, England. (She’s now
a project manager at BNP Paribas in Lisbon, Portugal.)
“The biggest challenge is to ensure that once you
implement a certain technology, it’s actually used.
I’ve seen a lot of projects completed on time and on
budget—and then no one actually uses the technology,” she says.
To avoid this, Ms. Sasportes would involve doctors and nurses at every stage of project planning
and implementation. The approach pays off, she
says, citing a project she led to enable virtual healthcare consultations for patients via the internet.
“At the beginning it was very difficult because
some of the doctors didn’t see the benefit of having
this project. There was a lot of debate about the clinical risks involved with having patients see doctors
virtually,” she says. But adding a doctor to her team
to be the project’s clinical champion proved crucial:
The doctor helped the team identify clinical require-
users within the clinical
system, healthcare IT
projects are always going
to be seen as technology
initiatives. We want
them to be seen as
clinical team initiatives.”
—Suresh Sarojani, chief technology officer, HCL
Avitas, Noida, India Sources: Accenture, Arxan Technologies, Deloitte, GBI Research, PwC, Research and Markets
Estimated annual savings
in the United States
from broad adoption of
Projected size of the global
digital health market by
2020—up from US$60.8
billion in 2013
Portion of U.S.
adults aged 18 to
44 willing to use
such as videocon-
ferencing to consult
with a mental
Portion of the
100 largest U.S.
Portion of U.S. adults
with at least one
medical, health or
fitness app on their
double the number
Portion of government-approved mobile health apps in a sample test with at
least two critical security vulnerabilities
In the U.S. In the U.K.
Projects powered by rising
healthcare IT spending are
delivering new technologies.
The goal? More efficient and
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