NETWORK
PMI S TAFF
Vice President, Brand Management
Lesley Bakker; lesley.bakker@pmi.org
Publisher
Donn Greenberg; donn.greenberg@pmi.org
Editor in Chief
Dan Goldfischer; dan.goldfischer@pmi.org
Publications Production Supervisor
Barbara Walsh; barbara.walsh@pmi.org
Periodicals Associate
Natasha Pollard; natasha.pollard@pmi.org
Reader Feedback:
editorial@pmi.org
Bookstore:
bookstore@pmi.org
THE PROFESSIONAL MAGAZINE OF THE PROJECT MANAGEMENT INSTITUTE
PUBLICATION & MEMBERSHIP
PM Network (ISSN 1040-8754) is published monthly by the Project Management Institute. PM
Network is printed in the USA by Quad Graphics, Sussex, Wisconsin. Periodical postage paid
at Newtown Square, PA 19073-3299 and at additional mailing offices. Canadian agreement
#40030957. Postmaster: Send address changes to PM Network, 14 Campus Boulevard, Newtown Square, PA 19073-3299 USA. Phone + 1 610 356 4600, fax + 1 610 482 9971.
The mission of PM Network is to facilitate the exchange of information among professionals in
the field of project and program management, provide them with practical tools and techniques,
and serve as a forum for discussion of emerging trends and issues. All articles in PM Network are
the views of the authors and are not necessarily those of PMI.
Subscription rate for members is US$42/year and is included in the annual dues. PMI is
a nonprofit professional organization dedicated to advancing the state of the art of project
management. Membership in PMI is open to all at an annual dues of US$119. For information
on PMI programs and membership, or to report change of address or problems with your subscription, contact:
CONTRIBUTING EDITORS
Jesse Fewell, CST, PMP, RippleRock India
Gary R. Heerkens, MBA, CBM, PMP,
Management Solutions Group Inc.
Sheilina Somani, PMP, Positively
Project Management
Roberto Toledo, MBA, PMP, Alpha PM
Consulting
ADVERTISING SALES
For advertising information, contact:
J. T. Hroncich
PMI Advertising Sales Program
c/o Capitol Media Solutions
3340 Peachtree Rd. NE, Suite 1050
Atlanta, GA 30326 USA
+ 1 404 347 3316
advertising@pmi.org
Media kit: www.PMI.org/Advertising
Project Management Institute
Publishing Department
14 Campus Boulevard / Newtown Square,
PA 19073-3299 USA
Tel + 1 610 356 4600; Fax + 1 610 356 4647
Address editorial inquiries, advertising
and mailing list rental queries, and requests
for reprints, bulk copies or reprint permission to PMI Publishing Department.
Unless otherwise specified, all letters and
articles sent to PMI are assumed for publication and become the copyright property
of PMI if published.
2013 PMI BOARD OF DIREC TORS
Chair
Deanna Landers, MBA, PMP
+ 1 303 378 8459,
deanna.landers@bod.pmi.org
Vice Chair
Ricardo Triana, PMP
+ 1 305 778 9091,
ricardo.triana@bod.pmi.org
Secretary- Treasurer and Chair,
Performance Oversight Committee
Zbigniew J. Traczyk, MSc, MBA, PMP
+ 48 601 606729,
zbigniew.traczyk@bod.pmi.org
Chair, Strategy Development Oversight
Committee
Steve DelGrosso, MSc, PMP
+ 1 919 848 6986,
steve.delgrosso@bod.pmi.org
PUBLICATION SERVICES
Imagination, Chicago, Illinois, USA
President, CEO
James Meyers; jmeyers@imaginepub.com
Chief Content Officer
Karen Budell; kbudell@imaginepub.com
Executive Vice President
Rebecca Rolfes; rrolfes@imaginepub.com
Managing Director, Content
Cyndee Miller; cmiller@imaginepub.com
Content Directors
Donovan Burba; dburba@imaginepub.com
Kate Rockwood; krockwood@imaginepub.com
Content Strategists
Tegan Jones; tjones@imaginepub.com
Cecilia Wong; cwong@imaginepub.com
Editor
Louis La Plante; llaplante@imaginepub.com
Senior Art Director
Hugo Espinoza; hespinoza@imaginepub.com
Account Director
Rachel Brooks; rbrooks@imaginepub.com
Director of Production
Kelley Hunsberger;
khunsberger@imaginepub.com
Production Artist
Allison Bratnick; abratnick@imaginepub.com
DIRECTORS
Mark Dickson, MBA, FAICD, PMP
+966 505 414 385,
mark.dickson@bod.pmi.org
Jane Farley, MSc, FPMINZ, PMP
+ 64 21 890 254, jane.farley@bod.pmi.org
Herman Gonzalez, PMP
+ 1 647 628 2158,
herman.gonzalez@bod.pmi.org
Deena Gordon Parla, PMP
+90 533 511 4462,
deena.gordon.parla@bod.pmi.org
Jon Mihalic, PMP
+ 1 703 216 2548,
jon.mihalic@bod.pmi.org
Peter Monkhouse, BSc(Eng), MBA,
PEng, PMP, Immediate Past Chair
+ 1 416 702 9574,
peter.monkhouse@bod.pmi.org
William Moylan, PhD, PMP
+ 1 248 473 5451,
william.moylan@bod.pmi.org
Antonio Nieto-Rodriguez, MBA, PMP
+ 32 479 80 94 18,
antonio.nieto.rodriguez@bod.pmi.org
Beth Partleton, PMP
+ 1 262 337 1097,
beth.partleton@bod.pmi.org
Cheryl J. (CJ) Walker Waite, PhD, PMP
+ 1 206 551 5307,
cj.walker.waite@bod.pmi.org
Diane White, MA, SCM, PMP
+ 1 813 416 1665,
diane.white@bod.pmi.org
STAFF EXECUTIVE
President & Chief Executive Officer
Mark A. Langley
+ 1 610 356 4600,
mark.langley@pmi.org
PROJECT MANAGEMENT INSTITUTE
14 Campus Boulevard / Newtown Square, PA 19073-3299 USA
Tel + 1 610 356 4600; Fax + 1 610 482 9971
E-mail: customercare@pmi.org
Toll-free: 1 855 746 4849 (United States) / 1 855 746 4849 (Canada) / 1 800 563 0665 (Mexico)
PMI Asia Pacific Service Centre
Singapore
Tel: + 65 6496 5501 / E-mail: customercare.asiapac@pmi.org
PMI Europe-Middle East-Africa (EMEA) Service Centre
Lelystad, Netherlands
Tel: + 31 320 239 539 / E-mail: customercare.emea@pmi.org
Toll-free Numbers
00 800 7464 8490: Austria, Belgium*, Bulgaria*, Czech Republic*, Denmark, Estonia*, Finland,
France, Germany, Hungary, Iceland, Ireland, Italy, Latvia*, Lithuania*, Luxembourg, Malta*,
Netherlands, Norway, Poland, Portugal, Slovak Republic*, Slovenia*, Spain, Sweden*, Switzerland, United Kingdom, Vatican City
00 800 4414 3100: Cyprus, Greece
07 810 800 7464 8490: Russia*
+ 31 320 239 539 (toll number): Andorra, Belarus, Bosnia and Herzegovina, Croatia,
Liechtenstein, Macedonia, Moldova, Monaco, Romania, Serbia and Montenegro, Ukraine
*Use the toll number (+ 31 320 239 539) from mobile phones in these countries
PMI India Service Centre
New Delhi, India
Tel: +91 124 4517140 / E-mail: customercare.india@pmi.org
OTHER LOCATIONS
Beijing, China; Bengaluru, India; Brussels, Belgium; Buenos Aires, Argentina; Dubai, United Arab
Emirates; Mumbai, India; Porto Alegre, Brazil; Rio de Janeiro, Brazil; Shenzhen, China;
Washington, D.C., USA
See www.PMI.org/AboutUs/Customer-Care.aspx for contact details.
PUBLICATIONS MAIL AGREEMEN T #40030957
Return Undeliverable Canadian Addresses to: Circulation Department /
P.O. Box 1051 / Fort Erie, Ontario L2A 6C7
© 2013 Project Management Institute Inc. All rights reserved.
All rights reserved. “PMI,” the PMI logo, “Making project management indispensable for
business results,” “PMI Today,” “PM Network,” “Project Management Journal,” “PMBOK,”
“CAPM,” “Certified Associate in Project Management (CAPM),” “PMP,” the PMP logo,
“PgMP,” “Program Management Professional (PgMP),” “PMI-RMP,” “PMI Risk Management
Professional (PMI-RMP),” ”PMI-SP,” “PMI Scheduling Professional (PMI-SP)” and “OPM3”
are registered marks of Project Management Institute, Inc. “Project Management Professional (PMP)” is a service mark of Project Management Institute, Inc. in the United States
and/or other nations.
PM Network welcomes story ideas and/or suggestions about sources. Our stories are written by
professional journalists. Please contact Imagination editorial director Cyndee Miller or PMI editor
in chief Dan Goldfischer with your ideas and suggestions. If you are interested in submitting articles
for the PMI Knowledge Shelf, located at www.PMI.org/Knowledge-Center/Knowledge-Shelf.aspx,
please contact Dan Goldfischer. More information can be found at www.PMI.org/en/Knowledge-Center/ Publications-PM-Network.aspx . Published articles do not necessarily reflect the views of the
magazine or the Project Management Institute. PM Network is not responsible for loss, damage, or
any other injury to unsolicited manuscripts or other material.
DIGITAL EDITION
A digital edition of this issue is available to PMI members by logging on to www.PMI.org
and selecting Knowledge Center, then Back issues in the online library. The digital edition of
PM Network is also accessible on Android devices, iPad, iPhone and iPod Touch, via the PM
Network app.
READER SERVICES
For placing orders or for inquiries, please contact PMI Publishing Department at pmipub@pmi.org.
Permissions. Requests to reprint articles published in PM Network must be made in
writing to the publisher using the online form at www.PMI.org/Forms-Permissions.aspx.
No part of PM Network may be reproduced or transmitted in any form or by any means,
electronic or mechanical, including photocopy, recording, or any information storage and
retrieval system, without written permission from the publisher.
Back Issues. Back issues may be purchased when available by contacting documentdelivery@pmi.org.
Pricing varies with number of copies, and members receive a discount.
PDF Files. Articles in PDF format are available for download from the Marketplace at
www.PMI.org at no cost to members. Non-member price for all articles is US$15 each.
Glossy Reprints. Requests for glossy reprints of articles in quantities of 100 or more can be sent
to pmipub@pmi.org.
Bulk Copies of Current Issue. Copies of the current PM Network can be obtained in quantities
of 25 or more. Orders must be placed 40 days prior to date of issue. The cost is US$5.50 per
copy plus shipping.
Change of Address. Members can edit their demographics, including their addresses, by logging
onto www.PMI.org and accessing “My PMI.” All readers can send change of address information
to customercare@pmi.org or call PMI customer service at + 1 610 356 4600 option 8.
