PASS IT ALONG
Ramesh Rajasundram and his team of data analysts at ICOM
Information & Communications LP were overwhelmed. They
were facing a barrage of 7,500 project requests a year coming in
from six of the company’s departments. The main culprit was a
project request setup that required several steps just to delegate a
“We had an internal system that did not run as we wanted,”
says Mr. Rajasundram, the IT manager for the data engineering
team at the direct marketing firm.
In an effort to simplify the process of delegating tasks, Mr.
Rajasundram implemented Easy Projects.NET software
approximately two years ago and immediately saw a marked
What used to take five steps to accomplish was slashed to
“Our internal customers submit the request in the system and
then the auto-assign functionality assigns the job to a designated
analyst,” says Mr. Rajasundram.
Easy Projects.NET has
also helped the company
streamline the project tracking process and monitor
expenditures by depart-
ments. Instead of devoting
so much time to project
reporting and billing, Mr.
Rajasundram can focus on
ICOM reports the software has saved it nearly
CA$60,000 in annual labor
and materials costs and has also improved productivity without overextending the team.
“No one idles, and no one is swamped,” says Mr.
Rajasundram. “Everyone knows what they are doing today and
what they are doing tomorrow.”
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While other companies are in a panic over the economic downturn, KBL Eisner LLP spotted a business opportunity.
In a recession, companies tend to downsize and outsource project
management work to external providers, says Darrell A. James,
principal at the accounting and advisory firm.
But with a team of about 500
employees, KBL didn’t have the
resources to take on any more
So in June 2007, Mr. James
implemented Onepoint Project
Leadership Software, which
helps the company outsource
project tasks that require competencies it doesn’t have in-house.
“[Onepoint] allowed us to function as a global, outsourced
project manager for projects we normally did not have the means
to work with,” Mr. James says.
The software also provides KBL’s clients with transparency. With
minimal training, they can access Onepoint to check a project’s status, collaborate, and post updates or notifications.
“Typically, the clients never had a window into the project
management process,” says Mr. James. “Now the project [can] be
co-owned by contributors and clients. This transparency became
a selling point for our company.”
Armed with Onepoint, KBL reports its project acquisitions
have jumped approximately 30 percent.
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