that requirements match security regulations, for
instance, is a sure way to delay or derail the project, says John McCarthy, PhD, research fellow for
Service Tec Global Services, Oxford, England.
“Security needs to be considered throughout
the project planning and management process,
and assessed as part of every sprint or milestone
review,” he says. ;at includes testing the technol-
ogy throughout development and implementation
to make sure it meets all local and international
requirements. “You have to be able to demonstrate
the robustness of your security at every stage of the
project to work in this environment.”
;e highly connected nature of airport IT sys-
tems—they’re constantly sending and receiving
information detailing ;ight schedules and weather
patterns—means many of these projects must meet
global security standards. “Everyone needs to share
information and have a baseline understanding
about how to keep that information protected so
when two networks converge it doesn’t compromise
security,” Dr. McCarthy says.
To do that, project teams need to incorporate
training into the project plan to ensure every group
that touches critical data understands what changes
are being made and what impact their performance
has on the system. “;e project plan has to take
into account the technology, the processes and the
people if it’s going to work,” he says.
Project managers are handcu;ed on airport IT
projects. Airports can’t be shut down for system
upgrades for even one day, so project teams have
to walk a delicate tightrope to deliver these projects
within rigid timelines, says Victor Manuel Abril
Suarez, PMP, infrastructure engineer at El Dorado
International Airport in Bogotá, Colombia.
“For each system there are millions of requirements, assumptions, variables, codes, equipment
and technology, and an endless number of aspects
that can lead a project to fail,” he says. “Carefully
Around the globe, airports are getting tech makeovers. Whether delivering
security upgrades or new traveler conveniences, these projects are improving
the passenger experience.
Location: Frankfurt, Germany
Travelers can browse and reserve items
at airport shops without leaving their
seats thanks to the first phase of a project
completed in December 2015. The next
phase promises even more convenience
to travelers: having online purchases
delivered to their waiting area.
IN TERNATIONAL AIRPORT
Location: Atlanta, Georgia, USA
A US$1 million project completed in
May implemented two enhanced security lanes to speed passenger flow. In
the first week, the new lanes screened
30 percent more passengers than the
airport’s standard lanes.
CHANGI IN TERNATIONAL AIRPORT
A SG$1.3 billion project to add a fourth
terminal at one of Asia’s busiest airports
will expand use of a biometric screening technology to automate check-in,
bag-tagging and boarding. The sponsor
estimates automation will cut costs by
as much as 40 percent. The terminal is
slated to open in 2017.
Location: Philadelphia, Pennsylvania, USA
As part of a US$30 million terminal
redesign project on course for completion in mid-2018, more than 1,000 Apple
iPads will be installed and 15 new tech-and dining-driven gate lounges will be
unveiled. The tablet computers will allow
passengers to play games and order food
and drinks to the waiting area.