Turn Crises Into Opportunities
A good measure of the success of a project
manager is their ability to carefully manage
crises. The best can often turn a crisis into
an opportunity, while the weaker stumble and hide
behind others until the tricky times are over.
Every good project manager should have a few
project crises under his or her belt.”
—Chris Law, project manager, AECOM, Hampshire,
Gauge Customers’ Satisfaction
At the end of a project, we send a ques-
tionnaire to all the stakeholders (custom-
ers, final users, the full project team, sub-
contractors, etc.) to evaluate their satisfaction levels.
Although we primarily get information geared toward
improving project execution, that feedback reflects the
project manager’s strengths—and weaknesses.”
—Guillermo M. Viale, CEO, Corporación GMVS CA,
For organizations, high project performance equals success. And
high project performance requires talented project managers.
According to PMI’s 2015 Pulse of the Profession® report,
organizations complete more projects when they invest in talent
management, training and knowledge transfer.
Share your point of view
on success on the PMI
Project, Program and
success looks like in
your project team
or organization, it’s
time to manage it.
Dive deeper into the
value of performance
management in PM
“Upon Further Review”
on page 56.
Tenet of Success
Successful project managers have a
positive, can-do attitude to set up
their teams to continually improve
Once, my project team and I were directed to
severely compress the schedule of a roadway construction project on a major highway. Despite fear
that it could not be done, I realized that with the
right team and the right attitude, we could have
quality work even with a compressed schedule.
Every day, I made sure to give a compliment to a
team member, even during this time of stress—and
we made it. That positivity was the driving force
behind that project’s success.
Successful project managers are committed to
being the best communicator and influencing the
team in a positive way to drive project results. And
they hold themselves accountable while navigating
through any challenges.”
—Robyn Levitt, senior project manager and designer,
Texas Department of Transportation, Dallas, Texas, USA
Source: Pulse of the Profession: Capturing the Value of Project Management
COMPONENTS OF SUCCESSFUL PROJECTS
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