A Clear-Eyed View
she’s transitioned steadily from project manager
to program manager and—as of 2007, the year the
PMO was launched—PMO manager.
What programs are in your
There are five IT programs including security,
infrastructure and operations. The operations
program includes the improvements we make to
existing infrastructure—for example, if we need
to increase cloud storage, migrate data centers or
improve the disaster recovery plan. The operational projects are the really large ones. Each one
takes about a year to complete.
With more than 36,000 restaurants in
more than 100 countries, a global organization as sprawling as McDonald’s has
an endless stream of IT projects. It needs
a team that can execute those projects as
effectively and efficiently as possible.
That’s where Alicia Moreno comes in. She oversees the ATOS project management office (PMO)
that delivers about 100 IT projects for McDonald’s
each year. Although she began her career as an
engineer, Ms. Moreno, who holds a bachelor’s
degree from the Monterrey Institute of Technology
in Mexico, quickly found herself taking on a project
oversight role on engineering initiatives. Since then,