18 PM NETWORK NOVEMBER 2015 WWW.PMI.ORG
From Good to Great
With a bachelor’s degree in systems analysis,
an MBA in international business and years of
experience managing IT projects, Ms. Otero was
well positioned to step into her current program
management role in 2011.
What does process improvement entail
In my position, cost and efficiency are very
important drivers. My job is to review and optimize processes, and with that comes the management of programs, including organizational
transformation projects, in line with the company’s
Exiros had forged a reputation for procuring raw
materials and equipment for steel manufacturers
around the world. But during the last five years, the
organization’s CEO saw performance plateau. His
solution for taking it to the next level? Get a better
handle on the organization’s processes—
procurement, strategic alignment with client needs, and
vendor relationships—and then improve them. And
that’s where Cintia Otero came in.
“We realized that to carry out the improvements we needed, we had to run projects, and
those projects had to be guided,” Ms. Otero says.
“When your performance indicators are 95 percent okay, getting to 98 percent is a huge effort.”