by connecting to Qatar Central Bank’s QPay payment gateway.
The ictQATAR project team worked with Pay-Fort, a United Arab Emirates-based payment service provider, to roll out an additional debit card
payment gateway in December. “This will allow
merchants to accept widely used debit cards as
a payment option for e-commerce consumers in
Qatar,” Mr. Badhuge says.
Despite these early successes, however, technical
difficulties remain. The ictQATAR project team still
needs to work with payment gateway service providers in Qatar to improve the payment gateways
by offering a better customer experience for both
mobile and web users.
ictQATAR plans to build the case for improving the sites’ design, security and user experience by publishing an information portal providing
guidelines and showcasing high-profile examples
of regional e-commerce websites. This will give
merchants and key stakeholders, including financial
service providers, a sense of the online experience
consumers expect. The e-commerce project team
will also be conducting joint seminars with Qatar
Central Bank to educate merchants on the benefit
of having a secured debit card payment gateway to
minimize payment fraud.
“Once they see the benefits, we believe the key
stakeholders will make the necessary investments,”
Mr. Badhuge says.
In Qatar, most citizens
use debit cards rather
than more commonly
accepted credit cards.