“Historically there had been a few attempts to
centrally manage projects, but when I was develop-
ing the system, these old processes had ceased to
exist in practice,” he says. “Every project was being
managed by its respective department and reported
upon as needed to the management.”
That often resulted in overlapping deliverables,
an inefficient use of funds and a lack of integration
between systems, Mr. Gupta says. He began to address
these issues by implementing enterprise project man-
agement software. The web-based solution outlines
the forms and information project managers need
before they can submit a budget request.
“Now if anyone wants to request a project, they
need to go through a business case development
process,” he says.
It’s a complex process, but it ensures the best and
most valuable projects are pushed forward—and
that teams have the tools they need to manage the
project as it advances, Mr. Gupta says. The system
also maps out the entire project management life
cycle, outlining the requirements gathering and
documentation steps for every phase. And once
the project launches, the system follows ongoing
performance measures so that Mr. Gupta can determine whether projects are on track.
“It’s been a lot of work. And early on, people
didn’t accept it,” he says. “Resistance to new ways of
doing things is human nature.”
Mr. Gupta hosted multiple training sessions to
get project managers and senior leaders comfort-
able with the new processes. And he tasked a project
management office staffer in each major department
with championing the new system. “They were there
to further educate and resolve problems for all of the
project managers,” Mr. Gupta says.
A structured change management process has
also helped garner support for the new system from
both project managers and department heads. The
right projects have been funded based on their strategic alignment, and problems have been identified
and solved earlier in the process—which means
more initiatives are meeting their delivery goals.
“This has created interest in data-based decision making and has helped secure buy-in,” Mr.
People in Miami,
Florida, USA wait to
register for health
project to create and
launch the website did
not go smoothly.
new ways of
—Anupam Gupta, Ministry of Information and
Communications Technology, Doha, Qatar