response, so it’s easy to miss what’s being conveyed,” she says.
Being prepared to rebut a negative review—
whether by gathering supporting materials or
brainstorming an improvement plan—starts
with preparing to truly listen to what the other
“I usually request upfront to break any performance review meetings in two, with a gap of at least
a day in between,” says Suhaib Taqvi, PMP, project
manager, Genix Ventures, Melbourne, Australia.
Knowing there will be time scheduled for him to
respond allows Mr. Taqvi to focus on absorbing the
feedback during the first meeting.
Emotions can run high during reviews, but staying
calm and collected in the face of criticism helps to
better process tough love, says Ann Zis, PMP, human
resource information system analyst project lead,
Adecco Staffing, San Francisco, California, USA.
“As a project manager, part of the foundation of
the profession is continuous improvement, so you
want to be open to hearing how you can do your job
better,” she says. “Feedback is a gift.”
Ms. Zis recommends taking notes during reviews
and check-ins. A written record can prevent mild
comments from morphing into severe criticism in
the recipient’s mind later. “It’s common for people
to be so focused on what they’re going to say in
like they can’t do
Source: TriNet Perform and Wakefield Research 2015 survey
“As a project manager, part of the foundation of the
profession is continuous improvement, so you want to be
open to hearing how you can do your job better.”
—Ann Zis, PMP, Adecco Staffing, San Francisco, California, USA