Voices PROJECT TOOLKIT
We asked the project management community:
Which communication tools
and practices do you find essential?
As many organizations shift their delivery strategy toward more agile approaches, real-time communication
tools have become necessary, and traditional email
steadily is being replaced. Our organization has
invested in a tool with integrated videoconferenc-ing, group chat and screen sharing. We’ve found
that this more robust communication tool can
keep pace with our team’s rapid progress.”
—Sridhar Peddisetty, PMP, PgMP, PfMP, delivery head,
Prokarma, Buenos Aires, Argentina
More project teams will begin using mobile messaging apps for professional purposes in the next few years. These
apps allow project managers to communicate with
their teams wherever and whenever. And because
people almost always have their phones with them,
it’s easier to reach others in an urgent situation.
Many apps allow you to create groups with different
purposes, such as a group with your project management office (PMO) team, another for developers,
testers, etc. And they let you communicate seamlessly in a variety of mediums: text, audio, video and
PDFs (though I still prefer email for the latter).
In my experience, it’s easier to secure team buy-in for these apps than other tools. Almost everyone with a smartphone is familiar with messaging
apps, so the training and adjustment period will be
minimal and team members will be more likely to
embrace (and actually use) the tool.”
—Tulio Franzini, PMO assistant, Ofício, São Paulo, Brazil
Spoken communication—whether in- person, through video or voice calls— still delivers the most informational
content. In my opinion, texts and instant messages often lack context and create an expectation for instant answers even when a longer,
more thought-out response would be far better.
I could give countless examples of times when
these tools caused incomplete or misinterpreted
communications—and negative consequences
for project quality.”
—Ronald Stacey, PMP, senior manager, portfolio, program
and project delivery, Aspirent, Atlanta, Georgia, USA
REMEMBER TO LISTEN
We need to remember that eyes and ears are the best communication tools. Good listeners are also the most effective communicators. Being a good listener is
about understanding and interpreting information in a large context and noticing visual signals.
Nonverbal communications can be powerful.
When listening to a team member, try not to
KEEP IN TOUCH
your best advice
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