12 PM NETWORK JANUARY 2015 WWW.PMI.ORG
Project managers in
sanitation, transportation, energy and
irrigation, take note.
Development Bank and
PepsiCo have partnered on a product-development project
to help communities
how proposed projects
could affect freshwater
modeling tool, called
and planners to generate water availability
projections based on
variables ranging from
population to rainfall
to land-use scenarios.
As it worked to
develop the tool, the
project team incorporated extensive data
sets, hydrologic modeling, simulation systems
and a comprehensive
navigation feature. Yet
the open-source water
modeling system runs
like an app, making it
flexible and intuitive
for the end user. Pilot
projects to test the
tool are underway in
Argentina, Brazil, Haiti
and Peru. —M. Wright
For England-based Virgin Atlantic, Google Glass
provided the possibility of radically personalized
customer service. In February, the organization
launched a pilot project to test the theory. It equipped
customer service agents in the Upper Class Wing in
London Heathrow Airport with Google Glass headsets
to check in passengers and access flight and destination information.
“We decided running the trial in this area would
allow us to learn the most about wearable technology and also allow us to gauge the reaction of our
customers firsthand,” says Tim Graham, technology
innovation and development manager in Crawley,
England. The two-month pilot, which ended in March,
generated valuable lessons learned, including project modifications to account for poor 3G
connectivity and the low battery life of the headsets.
With the successful pilot complete, Virgin is now considering extending the service, and its
reach—such as tracking customers’ culinary preferences in future trials.
1 CHALLENGE 3 PROJECTS
UP, UP AND AWAY
From delayed flights to long-lost luggage, consumer satisfaction with air travel is experiencing some
turbulence: The U.S. Department of Transportation received more than 1,000 complaints in just one
month in 2014. Yet airlines are looking to rebound by launching savvy projects to better the travel
experience. Who says the golden age of air travel is over?
A Virgin Atlantic customer
service agent wears a
Google Glass headset.