Getting It Done PROJECT MANAGEMENT IN ACTION
Too many organizations take the plunge
without setting themselves up for success.
By Gilad Lev-Shamur, PMP
this resistance by demonstrating its commitment
to outsourcing and supporting the program team
and the execution.
A TRUE PARTNERSHIP
Outsourcing project management services often
includes a large number of requirements, templates
and reporting mechanisms. It can be very difficult
to capture everything in the contract.
To overcome this, you need to find a supplier
that will become your partner. It must be an organization that shares your organization’s ethics,
vision and management attitude. The supplier must
understand the spirit of the contract and what you
are trying to achieve. Finding such a partner lets you
reduce the number of commercial disputes during
the day-to-day operation of the program.
Organizations often encounter a range of challenges when they outsource their project manage- ment. Some of these issues need to be addressed at the beginning
of the journey, while others require ongoing attention after the outsourcing contract begins. Regardless of the timetable, in my experience, there are
four must-have elements in a successful project
management outsourcing program.
THE RIGHT LEADERS
People are the most important part of an outsourcing program. Management must carefully
choose the internal leaders for the program. These
leaders have two main roles: develop, monitor
and control the program, and act as the project
management supplier’s ambassador. The second
role is not intuitive, although it is critical to the
program’s success. Outsourcing programs require
internal leaders to not just monitor the program
on behalf of their organization, but also understand the supplier and what the supplier’s team
needs to succeed.
I recommend establishing a core internal team
of up to three people. At the direction of senior
management, the team will define the program
scope, the contract and the metrics. It will be
responsible for stakeholder management, transition period management and internal communication. The team will have two jobs: make sure the
supplier is delivering what the contract requires
and make sure its organization is doing everything
necessary to help the program succeed.
This team also will need visible backing from
top management. An outsourcing program means
different processes and methods, which some
employees might resist. Senior leadership can ease
Continued on the next page