want to deliver align to our products and the capacity we have in terms of people, expertise and
systems,” Mr. McIntyre says.
Once the right projects are selected, the PMO focuses on completing them as efficiently as possible. To this end, Ticketmaster’s project managers curate a wiki of internal best practices based
on lessons learned.
“By looking at what other people have done, they’re taking that learning firsthand from their
peers,” Mr. McIntyre says. “They’re avoiding making the same mistakes.”
This format also keeps planning and execution guidelines flexible. Because regulations and
work cultures vary across the company’s markets, the PMO distinguishes between strict compli-
ance processes and those that can be customized accordingly.