U.S. military members need convenient and reliable access to financial services. With
256 branches near military bases around the world, Navy Federal Credit Union aims to
make it easier for its members to manage their money—wherever their next assignment
might take them.
With the proliferation of mobile technologies and a fast-growing membership, the organization knew it had to invest in IT projects to meet members’ evolving needs. In order to
do so, it had to upgrade how projects were managed.
“We needed to be able to handle more complex projects,” says Bill Hills, CIO, Navy Fed-
eral Credit Union, Vienna, Virginia, USA. “And we needed to be able to deliver them with a
frequency and consistency that inspired ongoing confidence that we would get products out
the door when our business and members needed them.”
But that was going to take some work.
Navy Federal had no clear method for prioritizing projects or ensuring they were in sync
with strategy. Project execution processes were decentralized and ad hoc. Delivery metrics
weren’t being tracked. Doomed projects lingered, with no one willing to hit the kill switch.
or training close