WINNER OF THE YEAR
t’s been a nonstop barrage of change in the U.S.
healthcare industry lately, especially for the gov-ernment-sponsored insurance sector. “;e business
environment that we’re operating in is gaining complexity by the day,” says Sarina Arcari, PMP, sta; vice
president, business solutions, government business
division, WellPoint Inc., Chesapeake, Virginia, USA.
;ree trends above all have transformed the landscape in which health insurers like WellPoint compete. ;e global recession increased the number of low-income
people qualifying for health insurance through state-sponsored
Medicaid plans. ;e U.S. Congress passed the A;ordable Care Act
(ACA), which incentivized states to expand the number of residents qualifying for Medicaid. Finally, enrollment in Medicare, the
federal healthcare program for people 65 or older, began surging as
more of the aging population became eligible.
“It took a while for folks
to warm up to the idea
of having a centralized
team. But today, we don’t
have to convince people
to call us—the phones
ring on their own.”
—Sarina Arcari, PMP, WellPoint, Chesapeake,
To stake its claim in a rapidly changing healthcare industry, insurance provider WellPoint
turned to its project management office.
BY JEREM Y GAN TZ ■ PORTRAITS BY KEITH LANPHER