he says. “From a purely legal perspective
you can try to push everything down to
the supplier, but in reality it’s meaningless.
The simple fact is that you don’t want
things to go wrong in the first place.”
Indeed, he adds, many multisourced
projects would benefit hugely if businesses followed two simple precepts.
“First, visit your suppliers. The convention is for suppliers to visit you—but do
it the other way round. That way, you see
them on their home turf. Second, create
incentives for suppliers to be required to
cooperate with each other in the interests
of the overall project—and not have suppliers acting out of narrow self-interest.”
Ms. Wijewardena agrees.
“We strongly urge customers to visit
us—even just once—before a project
starts,” she says. One recent customer
visit, she adds, was particularly useful
in dispelling misleading impressions
about the caliber and educational background of Exilesoft’s developers, and
the sophistication of Sri Lanka’s communications infrastructure.
“Now, they very clearly understand
who we are, what we do and how we
can help them,” Ms. Wijewardena says.
Likewise, she takes the same
approach when she goes to subcontractors in Singapore, India or Sri Lanka.
“We try hard to deal with known
parties—companies that we’ve worked
with before,” she says. “There are too
many examples of companies setting
up as software contractors and then
As a matter of policy, Ms. Wijewardena
adds, when Exilesoft is subject to penalty
clause provisions in customers’ contracts,
those same provisions are applied to subcontractors’ contracts.
“If we pay a penalty for being late,
the same penalty is payable by the subcontractor if they are late.”
Cable snap or not, the work must
go on. PM
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One Queen Bed Deluxe Suite
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